Sheraton Maldives Full Moon Resort & Spa has launched its exclusive villa host service as part of the resort’s multimillion-dollar renovation, which completed in December 2018.
Now available across all 10 luxury room categories at the newly transformed resort, each guest is treated to a private villa host who is responsible for ensuring every need is well catered for to create a tailored and unforgettable five-star experience.
Sheraton Maldives Full Moon Resort & Spa’s signature villa hosts pride themselves on going above and beyond all expectations and developing a personal relationship with their guests throughout the duration of their stay. Each couple, family or solo traveler is met with one villa host as their main point of contact for every requirement. As such, villa hosts quickly come to understand their guests and can often anticipate their thoughts and requests in advance. This is all carried out through a very subtle demeanor, meaning guests are still left in undisturbed privacy with the knowledge that help is at hand, should it be needed.
Every villa host is dedicated to showcasing every aspect of the island to create the most remarkable trip. This is carried out through a variety of creative and bespoke experiences which are unique to Sheraton Maldives Full Moon Resort & Spa. Highlights include scouting out the most spectacular snorkeling spots that day before guests set out on their excursions, creating remarkable dining experiences such as private sandbank picnics or setting up personalized surprise proposals, honeymoon or wedding dinners in the most secluded and beautiful spots on the island.
Villa hosts are also guests’ main point of contact for all practical matters. This means that ‘nervous’travelers or families can truly unwind with the knowledge that the travel admin tasks are being dealt with efficiently and quickly behind the scenes. Services include WhatsApping guests’ pre-arrival to make any dinner or water sport bookings, greeting guests upon arrival at the resort, a private buggy service, packing and unpacking guests’ luggage, dealing with all dietary requirements, issuing phone charging cables, sorting transfers and travel changes or even gifting sun-burnt guests with an Aloe Vera plant in their room.
“At Sheraton Maldives Full Moon Resort & Spa we pride ourselves on our five-star service and this is perfectly exemplified through our new villa host initiative which has been implemented as part of our multimillion-dollar renovation. Unlike other Maldivian properties, this service is implemented across all of our room categories so that all guests receive the same expert treatment no matter their accommodation type,” Emilio Fortini, General Manager for Sheraton Maldives Full Moon Resort & Spa, was quoted in a statement, as saying.
“We are experts in being ahead of our guests’ needs and we like to be there before they ask; this comes down to the art of being invisible and yet delivering everything. All of our villa hosts are very proud of their work and through their dedicated care, charming wit and humor, they enhance every guest’s experience and reveal just how much our island has to offer."
Following the USD 20 million renovations, Sheraton Maldives Full Moon Resort & Spa now exhibits beautiful Maldivian architecture with a contemporary twist, reflecting the five-star experience guaranteed at the property.