By 1st November 2024, Maafushi, Maldives – Kaani Hotels & Resorts, the leading Hotels and Guest House chain in Maldives today completed its first month of training initiative, “Coaching for Service Excellence.” This company-wide program, led by distinguished industry expert Dr. Abdulla Mausoom, is a direct response to valuable guest feedback and embodies Kaani’s commitment to empowering individuals while delivering world-class service.
“Our guests’ feedback is invaluable, and we’re taking action to enhance every aspect of our service,” said Ms Asima Saleem, Chief Operating Officer. “This initiative, part of nurturing talents for future growth, ensures that every team member is equipped with the skills to not only deliver memorable experiences but also develop as future leaders in hospitality and beyond. Our long-term vision is to align with top international service standards, positioning Kaani as a benchmark for exceptional hospitality in the Maldives.”
Last month’s program included comprehensive training in interdepartmental communications and phone techniques for improved team collaboration and guest interaction, sales and marketing excellence to build advanced skills in guest engagement and service delivery, and professional communication focusing on both verbal and written skills for seamless guest service.
The impact of the program is already evident among participants. “This training is very informative and fun. We are learning important things about customer service,” shares Najah Abdul Raheem, Front Desk officer at Kaani hotels
This training initiative reflects Kaani’s dedication to nurturing talent and creating sustainable opportunities within our community. By investing in professional development, we’re not just improving service standards – we’re building a skilled workforce and opening doors to diverse career opportunities for our team members. The program holds special significance for Maafushi island’s development, creating valuable opportunities for local youth and school leavers to build rewarding careers in the hospitality industry.
The “Coaching for Service Excellence” program will continue, with training sessions scheduled for all staff members over the coming months, reinforcing our belief that education and professional development are key to creating sustainable opportunities and empowering individuals to reach their full potential.